Subscription Policy
Last Updated: November 24, 2025
1. Subscription Services
1.1 Subscription Terms
When you purchase a subscription to L'Oravé products, you authorize recurring charges at your selected frequency (weekly, monthly, or quarterly). Your payment method will be securely stored and automatically charged. Each shipment will be charged separately unless you choose prepayment. Subscription prices may change with 30 days' notice.
1.2 Auto-Renewal
All subscriptions automatically renew unless cancelled or paused. Renewal will be at the then-current subscription price.
1.3 Subscription Management
You can manage your subscription through your dashboard at loraveskin.com or by contacting loraveskin@gmail.com
Available changes include: skip upcoming deliveries, change delivery frequency, update shipping address, change payment method, and cancel or pause your subscription.
1.4 Cancellation
Cancel anytime before your next billing date. Cancellations take effect for the next billing cycle. No refunds for current billing periods already charged. Products already shipped cannot be cancelled (see Returns Policy).
1.5 Failed Payments
If payment fails, we will retry charging after 3 days, then again after 5 days. Your subscription pauses after 3 failed attempts. Update your payment information to resume.
2. Try Before You Buy
This service is currently not available.
When available: Payment authorization occurs at checkout. The trial period will be clearly stated (typically 14 days). Return within the trial period and you will not be charged. Keep the product after the trial period and the full charge will be processed.
3. Important Limitations
3.1 Subscription Products
Subscription discounts cannot be combined with other offers. Minimum subscription periods may apply (stated at checkout). Maximum order quantities may apply to prevent reselling.
3.2 Geographic Restrictions
Subscriptions are available only in supported countries. Shipping address changes to unsupported countries will cancel your subscription.
3.3 Product Changes
We reserve the right to substitute products of equal value. Formulation improvements may occur without notice. Packaging may vary between shipments.
4. Customer Responsibilities
You agree to keep payment information current, provide accurate shipping information, review subscription terms before purchasing, and monitor your email for important updates.
5. Dispute Resolution
Subscription-related disputes are subject to our Terms of Service, including arbitration provisions for US customers.
6. Contact Information
For subscription assistance, email loraveskin@gmail.com Include your order number and subscription ID. Expect a response within 24–72 hours.
By subscribing, you acknowledge that you have read and agree to this Subscription Policy.